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Returns Policy

QUALITY GUARANTEE

We stand by the quality of our merchandise, and will gladly offer a refund for any defective product.

In addition, returns, refunds, exchanges and credit notes for full priced online purchases will be gladly accepted where:

  • The goods have not been worn, altered, or washed and are in a saleable condition
  • The goods have all original tags attached
  • The goods are returned within the time frame stated below

To return an item, please contact info@parallelculture.com.au to receive a return approval (RA) number.

Conditions

  • Your return must be posted within 30 days of the date of delivery.
  • Your return must include your RA number on the parcel.
  • Returns and exchanges must be posted back at the customer’s expense and are non refundable. Parallel Culture cannot take responsibility for lost or damaged returns. We recommend using a traceable form of shipping. 
  • Exchanges are possible in store but not online, sorry! If you would like to return your purchase and receive another item, please place a new online order, and then follow the process above to return your original purchase.
  • For faulty items, a refund or replacement will be given and return postage will be refunded upon inspection of the item.
  • All footwear must include the original shoebox in its original condition
  • For hygiene reasons, we do not offer returns for pierced jewellery, swimwear, intimates, or hats.
  • Items purchased on sale or during a promotion are final sale, they cannot be returned unless they are faulty.
  • Returns may take up to 14 days to be processed.

Parallel Culture reserves the right to refuse a return if the above criteria is not met.

Refunds

If you are requesting a refund, we will credit your nominated bank account via the gateway you made payment with.

Please note that refunds do not include postage cost. The item/s price will be refunded only.

In Store Return Policy

Please choose carefully as we do not refund for change of mind.

  • Refunds are only issued for faulty items, upon inspection by the brand.
  • An exchange or credit note will be issued no later than 14 days from date of purchase.
  • The item must not be worn and must include original tags and packaging.
  • Swimwear, earrings & intimates are non-returnable items due to hygiene regulations.
  • Proof of purchase must be presented.
  • All sales are final on discounted sale items.
  • Deposits and further payments are non refundable if lay-by is cancelled or not collected within the time frame specified.