We stand by the quality of our merchandise, and will gladly offer a refund for any defective product.
In addition, returns, refunds, exchanges and credit notes for full priced online purchases will be gladly accepted where:
- The goods have not been worn, altered, or washed and are in a saleable condition
- The goods have all original tags attached
- The goods are returned within the time frame stated below
To return an item, please contact firstname.lastname@example.org to receive a return approval (RA) number.
- Your return must be posted within 30 days of the date of delivery.
- Your return must include your RA number on the parcel.
- Returns and exchanges must be posted back at the customer’s expense and are non refundable. Parallel Culture cannot take responsibility for lost or damaged returns. We recommend using a traceable form of shipping.
- Exchanges are possible in store but not online, sorry! If you would like to return your purchase and receive another item, please place a new online order, and then follow the process above to return your original purchase.
- For faulty items, a refund or replacement will be given and return postage will be refunded upon inspection of the item.
- All footwear must include the original shoebox in its original condition
- For hygiene reasons, we do not offer returns for pierced jewellery, swimwear, intimates, or hats.
- Items purchased on sale or during a promotion are final sale, they cannot be returned unless they are faulty.
- Returns may take up to 14 days to be processed.
Parallel Culture reserves the right to refuse a return if the above criteria is not met.
If you are requesting a refund, we will credit your nominated bank account via the gateway you made payment with.
Please note that refunds do not include postage cost. The item/s price will be refunded only.
In Store Return Policy
Please choose carefully as we do not refund for change of mind.
- Refunds are only issued for faulty items, upon inspection by the brand.
- An exchange or credit note will be issued no later than 14 days from date of purchase.
- The item must not be worn and must include original tags and packaging.
- Swimwear, earrings & intimates are non-returnable items due to hygiene regulations.
- Proof of purchase must be presented.
- All sales are final on discounted sale items.
- Deposits and further payments are non refundable if lay-by is cancelled or not collected within the time frame specified.